CRM scripting the major versions

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The Microsoft Dynamics CRM has led to the creation of many attractive as well as interactive knowledge articles along with the help of versioning and support translation. So, whenever you create attractive and interactive pages or publish an article, it becomes available to the users in the CRM interaction.

These articles will effectively help in giving services to the customers. Typically, use the knowledge article for the storage and also the management of the knowledge that is effective in the CRM development. In case, there is usage of the Knowledge base record, then in order to use the appropriate format, there is a need to get along with the correct knowledge base from the store. 

CREATION OF A KNOWLEDGE ARTICLE:

Whenever there is a need for the creation of knowledge record article, well in that case, the CRM internally creates a root record for the article. The root article helps in the creation of the container for the knowledge based primary articles and translations that are helpful in the creation of the future.

Whenever you create a knowledge article record, in that case, it is created in the draft state.  By using of the new knowledge entity, you can create an article by specifying all the contents and there is formatting required in HTML. 

In cases, you can also specify the value for the knowledge article. The Knowledge Article Public Number attributes helps in the storage of the ID which has been exposed to the customers, partners and also various other external users. 

CREATION OF MAJOR AND MINOR VERSIONS OF THE KNOWLEDGE VERSIONS:

Whenever there is a creation of knowledge article record, well in that situation, the major version is automatically set to 1 and the minor version uses 0. Then there is a need to use Create Knowledge Article Version Action (Web API) or Create Knowledge Article Version Request (organization service) for the creation of major and minor versions. 

CREATION OF A KNOWLEDGE ARTICLE:

Whenever there is a creation of a knowledge article, there is a need for the usage of the Create Knowledge Article Translation Action (Web API) or Create Knowledge Article Translation Request for the creation of the translation. 

You can translate the knowledge article in more than 150 languages. The information about this knowledge base, can thus be translated into the new Language Locale entity.

The involvement of the Create Knowledge Article Translation Action (Web API) or Create Knowledge Article Translation Request, it helps in the creation of the new knowledge article with the help of contents, keywords and also the description.  

You only need to specify whether there is a new record which would be major or minor. The new record will automatically help in the creation of the Knowledge Article. Parent Article Content Id attribute for the maintenance of the association with the help of the primary knowledge article record. 

KNOWLEDGE ARTICLE LIFE CYCLE:

The following events take place in the knowledge article lifecycle:

1. There is a Draft (after a knowledge article is created)
2. Then the next thing is the Approved (after a knowledge article is approved)
3. The third step is Scheduled (after a knowledge article is scheduled to be published)
4. Then, it gets Published (after a knowledge article is published)
5. After this, there is an expiry (after a knowledge article is expired as per the expiration date specified while publishing)
6. It is then archived (after a knowledge article is archived)
7. Then it is discarded (after a knowledge article is discarded)

The Microsoft Dynamics CRM Development Company is indeed rooting the need for content specification.

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